Terms of service

By shopping with us, you agree to the following terms.

Orders & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable
  • Full payment is required before your order is processed
  • We reserve the right to cancel orders at our discretion (e.g., pricing errors)

Products

  • Real timber products will have natural variation in grain and colour — this is a feature, not a flaw
  • Product images are as accurate as possible but may vary slightly from screen to screen
  • Custom and made-to-order items are final sale unless faulty or damaged

Intellectual Property

All content on our website — including product photos, descriptions, and branding — belongs to The Floating Shelf Co. and may not be copied or reused without written permission.

Limitation of Liability

  • The Floating Shelf Co. is not liable for indirect, incidental, or consequential damages
  • Our maximum liability is limited to the value of the order placed

Governing Law

These terms are governed by the laws of Queensland, Australia. Disputes are subject to the jurisdiction of Queensland courts.

Updates to Terms

We may update these terms at any time. Continued use of our store means you accept the current version.